WAPI OPTIMISES ITS CALL-CENTER IN LINE WITH AUTOMATIZATION OF ITS PROCESSES
Tallinn, Estonia - March 31, 2020 - WAPI OÜ, fast growing IT integrator for EU warehouses and courier services, helping non-European e-commerce to launch and administrate trading business in EU, announces that it finalized the development of the call center robot that will support the delivery process, notifying the customers about the estimated time of delivery and correct it if needed. This move will result in EUR 17,000 monthly saving starting from March 1, 2020.
Going forward the robot can be used as a separate business product that will be offered to WAPI clients for cold calls and generation of leads, marketing polls and NPS, work with customer churn, sales and primary consultation, hotline, order confirmation, order post - sales support, notification of clients. Potential clients are from telecommunications industry, financial organizations and retail, transport, international trade.
The project, that included study of recorded calls, script development, model training, development of robot and testing, started in October 2019 and since March 1, 2020 has fully replaced WAPI call center thus increasing the efficiency of the company and giving additional source of potential business development.